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Support Center

We're here to help. Choose how you'd like to reach us or find the answer in our FAQ.

Get in touch

Email

[email protected]

In-App Chat

Send a message directly through the app

WhatsApp

(27) 99992-8660

Helpful resources

Getting Started

Create your account, set up your profile, and invite your students. In just a few minutes, you'll be up and running with Trainer Connect.

See how it works

Payments & Subscription

Manage your subscription, update your plan, and set up billing for clients via Stripe, available in Brazil — all from the app.

See plans and pricing

Account and Privacy

Update your info, change your password, manage active sessions or request account deletion.

Request account deletion

Availability

Trainer Connect is available on the Web (any browser), on iOS (App Store), and on Android (Google Play).

Open Web App

Video lessons

See each feature in action

27 short lessons (91 minutes total), recorded right inside the app. Pick the area you want to learn.

Start here

7:39 Full app walkthrough 7:48 Invite and manage students 2:47 Profile, settings, and series summary

Workouts and exercises

5:49 The AI that builds the workout for you 2:53 Manual builder, set by set 4:39 Exercise library (and create your own) 2:02 Approve student adjustment suggestions

Assessments and progress

3:32 Intake form with PAR-Q 3:07 Body Assessment: Skinfolds, %Fat, and PDF 2:32 Client progress charts 1:56 Data from Apple Health and Google Fit

Schedule

5:03 Organize the session schedule 3:04 Schedule templates for regular clients 3:01 Holidays on the calendar

Finance

5:29 How to charge and get paid by clients (available in Brazil) 3:42 Contracts with digital signature 2:44 Turn a contract into recurring revenue 3:02 One-off charges 2:24 Hassle-free client cancellation

Client engagement

1:59 Direct chat with your client 2:47 Rankings and competitions 2:29 Automatic weekly check-in 2:01 Idea board

Growth and management

2:26 Business dashboard: revenue and retention 2:43 Your ready-made sales page 2:03 Lead management 2:07 Team and access control
Watch the full series on YouTube

Frequently asked questions

Get your questions answered

Is the app really free for students?
Yes! Clients get 100% of the features at no cost — workouts, chat, scheduling, progress tracking, and health integrations. Only trainers need a subscription to manage their clients.
How does client payment work (available in Brazil)?
We use Stripe, the world's most secure payments platform. You connect your bank account, set your prices, and your clients pay directly through the app (available in Brazil). The money lands in your account automatically.
Can I get started for free?
Yes! The Free plan lets you manage 1 client with no monthly fee at all. You only pay Stripe's processing fee when you get paid (available in Brazil). As your client base grows, simply upgrade.
Can I switch plans or cancel anytime?
Absolutely! No contracts, no cancellation fees. You can upgrade, downgrade, or cancel right from the app whenever you want. Your data stays saved in case you want to come back.
Is my data secure?
Yes. We use end-to-end encryption, secure token-based authentication, and all payments are processed by Stripe (PCI DSS certified), available in Brazil. Your data and your students' data are fully protected.
Can I delete my account and my data?
Yes, fully compliant with LGPD. You can request deletion your account and all personal data directly through the app or through our deletion page. Deletion is permanent and includes workout data, messages, payments, and any personal information stored.
Can I use it for online coaching?
Absolutely! Trainer Connect works 100% online. You build custom workouts, communicate through real-time chat, bill automatically via Stripe (available in Brazil), and track your clients' progress — all without needing in-person sessions.